duvall, located at Ambachtsweg 22, 9820 Merelbeke, is responsible for the processing of personal data as set out in this privacy statement.

Contact details:


Ambachtsweg 22, 9820 Merelbeke

+32 9 236 61 71

Frank Uyttendaele is duvall’s Data Protection Officer. He can be reached at info@duvall.be

Personal details we process

duvall processes your personal details because you use our services and/or because you provide it to us yourself. Below is an overview of the personal details we process:

– First and last name
– Address details
– Telephone number
– E-mail address
– Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone
– Data about your activities on our website

Special and/or sensitive personal data that we process

Our website and/or service does not intend to collect data on website visitors who are younger than 16 years old. Unless they have permission from parents or guardians. However, we cannot check whether a visitor is older than 16. We therefore advise parents to be involved in their children’s online activities to avoid collecting data on children without parental consent. If you are convinced that we have collected personal data about a minor without such consent, please contact us at info@duvall.be and we will delete this information.

For what purpose and on what basis we process personal data

duvall processes your personal data for the following purposes:

– Sending you our newsletter
– Informing you about changes to our services and products
– Offering you the opportunity to create an account
– duvall analyses your behaviour on the website in order to improve the website and tailor the range of products and services to your preferences.

How long we keep personal details

duvall does not keep your personal details for longer than is strictly necessary to fulfil the purposes for which your details are collected. We use the following retention periods for personal data: 10 years

Sharing personal details with third parties

duvall does not sell your details to third parties and only provides them if this is necessary to fulfil our agreement with you or to comply with a legal obligation. We enter into a processor agreement with companies that process your details on our behalf to ensure the same level of security and confidentiality of your details. duvall remains responsible for this processing.

Cookies, or similar techniques, we use

duvall uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. duvall uses cookies with a purely technical functionality. These ensure that the website works properly and that, for instance, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. During your first visit to our website, we have already informed you about these cookies and asked your permission to place them. You can opt out of cookies by changing or withdrawing your cookie consent via the tab at the bottom left accessible on each page.

Accessing, modifying or deleting data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to duvall processing your personal data and you have the right to data portability. This means that you can submit a request to us to send the personal details we have of you in a computer file to you or another organisation named by you. You can send a request for inspection, correction, deletion, data transfer of your personal data or a request to withdraw your consent or object to the processing of your personal data to info@duvall.be. To ensure that the request for inspection is made by you, we ask you to send a copy of your proof of identity with the request. In this copy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and Citizen Service Number (BSN). This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks. duvall would also like to inform you that you have the opportunity to lodge a complaint with the national supervisory authority, the Personal Data Authority. You can do so via the following link: https://www.gegevensbeschermingsautoriteit.be/

How we secure personal details

duvall takes the protection of your data seriously and takes appropriate measures to counter abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you have the impression that your details are not properly secured or there are indications of abuse, please contact our customer service or via info@duvall.be